Isle of Anglesey County Council

What's available from the Telecare service?


Information on the type of services available from the Telecare Service.

A pager is a portable Telecare alarm, that can receive Telecare alerts and display not only the type of sensor-activated but also either the location of the sensor and/or the name of the person the sensor has been assigned to.

What is a pager system?

This means that onsite carers can be quickly made aware of any incidents allowing them to provide a high level of care whilst maximising their efficiency. It will also help to reduce the impact on informal carers’ lifestyles enabling them to lead more independent lives.

How does it work?

Telecare sensors are pre-assigned to the pager and allocated to either a location within a building, like a communal lounge or to a specific resident, for example, Mrs Smith, Flat 1.

When the Telecare sensor is activated, a pager will vibrate, beep and light up its bright screen to alert the carer to the incident allowing them to view what sensor activated the alarm, which room/resident it is allocated to and the time and date of the alarm enabling them to take speedy and appropriate action.

Who is it for?

A pager is designed to support local carers to deliver high quality, non-intrusive care. It is extremely easy to use, portable device that provides carers working or living onsite with a means to receive instant alerts from a range of Telecare sensors.

As a result, onsite carers can be quickly made aware of any incidents and provide a very cost-effective Telecare solution whilst avoiding the need for a telephone line or monitoring centre service which is often not required when full-time (24 hours) care is being provided.

With a radio range of up to 300 metres (line of sight), it is particularly suited to small specialist dementia care, intermediate care, learning disability, residential and care homes, and respite care facilities. It can also provide significant benefits to private individuals and their informal carers who may prefer not to be connected to a 24-hour monitoring centre service.

A neck worn fall detector designed to identify a serious fall that leads to a state of unconsciousness and immobility of the user and upon detection of such a fall, raises an automatic call to the monitoring centre.

This sensor provides an early warning by alerting that the user has left their bed or chair and not returned within a present time period, indicating a potential fall..

This detector raises an audible alarm within the home and provides additional protection by raising an instant alarm call to the monitoring centre, for example a blocked flue/chimney or faulty appliances and where carbon monoxide levels within the home are increased.

This state of the art sensor monitors the user’s vital signs including heart rate and breathing patterns to detect a range of epileptic seizures.

The sensor eliminates the need for carers to make physical checks, promoting independence and dignity.

A call can be raised from anywhere in the home or garden within a 300 metres radius at the press of the button – this can be worn around the neck or wrist and is waterproof.

The reminder functionality of the Lifeline informs the user about key information, for example a family member can record a message to remind the user to take their medication at a particular time. If the user hasn’t confirmed receipt of the message, an alert will be raised with the monitoring centre, who can proactively call the user to check everything is alright.

This has many different uses, including use with an arm/disarm trigger as an intruder alarm.

Alternatively, it may be used to detect whether someone has wandered outside their home at an inappropriate time. It may also be used to detect movement in a specific room each morning, to insure this user is up and active.

The radio smoke detector not only raises an audible alarm within the home but provides additional protection by raising an instant alarm call to the monitoring centre.

This is provided with each Telecare package, inclusive of price.