Online reviews and endorsements
Websites that publish reviews must ensure they provide the full picture to consumers
In this guide, the words 'must' or 'must not' are used where there is a legal requirement to do (or not do) something. The word 'should' is used where there is established legal guidance or best practice that is likely to help you avoid breaking the law.
This guidance is for England, Scotland and Wales
Businesses, media agencies or individuals that publish opinions online should make sure that content that has been paid for is clearly identifiable. Otherwise the business, media agency and the person publishing the content might break the law.
COMPETITION AND MARKETS AUTHORITY (CMA) GUIDANCE
The CMA has published guidance for businesses on how they can comply with the law on online reviews and endorsements.
There are three summaries:
- 'Online reviews: letting your customers see the true picture'
- 'Giving a balanced picture: do's and don'ts for online review sites'
- 'Online endorsements: being open and honest with your audience'
These summaries explain what review sites, media agencies, businesses and suppliers of goods or services should do when posting opinions online to make sure they comply with consumer protection law.
TRADING STANDARDS
For more information on the work of Trading Standards services - and the possible consequences of not abiding by the law - please see 'Trading Standards: powers, enforcement and penalties'.
IN THIS UPDATE
No major changes.
Last reviewed / updated: June 2024
Key legislation
Consumer Protection from Unfair Trading Regulations 2008
Please note
This information is intended for guidance; only the courts can give an authoritative interpretation of the law.
The guide's 'Key legislation' links may only show the original version of the legislation, although some amending legislation is linked to separately where it is directly related to the content of a guide. Information on changes to legislation can be found on each link's 'More Resources' tab.
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